Customer Care

Maniera offers Australian and International Delivery via Australia Post and DHL. All orders placed are processed within 3-5 business days. Once dispatched, you will receive a parcel tracking number and a link which you can click to check your delivery.

DOMESTIC

All Australian orders are delivered using Australia Post Express – Due to the weight and size of the garments Australia post delivery is a flat rate of $25.

*$25 Flat Rate Express Post Delivery is offered to those who are located within any major metro city or national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. Orders will be processed within 3-5 business days.

To see the updated delivery service for your location, please click here.

Shipments in regional areas outside the Next Business Day Network take 1-4 business days.

INTERNATIONAL

Maniera offers international shipping via Australia Post and DHL. The cost is calculated by the destination you are delivering to, the number of purchased items and the total cost of your order. The international prices do not include any overseas duties and customs charges so please check with your countries local customs authorities, controls and regulations, as your order may be subject to import duties and taxes.

Every country has different rules about import duty and taxes. Please check what the rules are where you live, as you may need to pay duties to local government or customs officers to receive your order. International shipments are subject to controls by local customs authorities, which may affect the estimated delivery times and are unfortunately beyond our control.

Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

Your shipping cost will be calculated automatically at checkout based on your delivery location. We endeavour to get your garment to you as quickly as possible; however, unforeseen delays in shipping during holiday seasons, covid restrictions and peak trade may occasionally occur. Refer to the shipping destination and Delivery times linked above. Please note: All shipping charges are non-refundable. If shipping to a business, please include the business name and full address in the ‘Shipping Information’ upon Checkout.

Shipping Prices

International Shipping prices start at $30. You can calculate your shipping cost on the product page under the “Shipping” tab. You can also calculate it in your cart before you complete your order.

Track my order

Once the order has been shipped, we will send you a confirmation email with a parcel tracking number and link to monitor your delivery. Tracking will also be available from your orders page Track Item .

Undeliverable Parcels

To ensure a successful and safe delivery, please be sure to supply a shipping address where someone can receive your item. All parcels require a signature upon arrival of delivery. If the delivery cannot be made, a card will be left with details on how to make contact and arrange a pick up or re-delivery.

You can track your order from your “My Account” and via our shipping confirmation email. If you do not receive your tracking details, please contact our team directly. We recommend creating an account HERE to allow order tracking and easy returns.

Orders placed before 3pm AEST Monday – Friday (Sydney, Australia) will be processed within 2 business days. For domestic orders, estimated delivery times can be calculated on the product page.

Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest Australia Post Outlet or DHL Dispatch for you to collect.

Please note that once your order is on its way, we are unable to change the shipping address.

POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time-frame.

Making a return has never been easier! You now can lodge and watch the status of your return through your customer account on our website. Please follow below steps to lodge your return:

Enter our returns portal via your customer account (you can log in to your account via the top navigation) or by the page link MAKE A RETURN
If you’ve entered through your customer account, on the ORDERS page you will see the button on the right to Exchange or Return. (note these buttons are only visible if your item/s qualify for return and/or exchange.
Once in the returns portal, follow the steps all the way through to completion. You will then receive an email notification with information regarding your return.
You can check the status of your return via the returns portal.
You will also receive email communication once the Maniera Customer Service team receive your parcel and again when we have processed your return.

Returns portal will not appear on final sale items and exchange requests are subject to item/s availability

If you checked-out as a guest, please CLICK HERE to lodge return request.

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

BOXING DAY SALE items are final clearance garments and are not eligible for refund exchange or credit note. Please choose wisely and reach out if you have any questions. Prices reflect the inability to exchange or refund.
Items purchased on sale will not be eligible for a refund. All items listed on our website are FINAL SALE. They are not eligible for a return, exchange or credit note, unless deemed faulty. The returns portal will not appear on sale items.
Orders placed with Afterpay are only eligible for a store credit or exchange;
Item/s must be returned within 14 days of receiving your purchase together with original proof of purchase;
Item/s must be returned in original condition, unworn, unaltered, unwashed and with their original tags attached;

Refunds will be credited to your original method of payment within 7 days of receiving the item and refund being approved. Please read the criteria below:

The return request must be made online within 7 days of order placement, and shipped back to our head office to be received within 14 days of Purchase.
The return is packed with an external mail bag, satchel or box to cover.
All garments are unworn, with no marks and are in a saleable condition. Items cannot be damaged, washed or altered in any way.
Original packaging and receipt is returned with garment.
Items must be returned via Australia Post only.

We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Store-credit notes are valid for 6 months from the date of issue.

We encourage you to return your item/s via a prepaid registered or traceable Australia Post service and taking note of your tracking number. Maniera is not liable for the loss of garments being returned.

Once the garment is received, It will be assessed to make sure that it meets the criteria above. When complete, a refund will be credited to your original method of payment within 7 days of approval. If the garment is assessed and fails to meet the criteria above, is worn, damaged, missing swing tag, or altered in anyway; head office will contact you to further discuss instructions. This will cause your refund to be rejected and the order returned to you at your cost. Please note that shipping charges may apply in certain circumstances as detailed in the terms and conditions.

In the case of a fault or major failure in a garment, Maniera will refund or replace your item. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any faulty item claim is not subject to the 14 day returns time-frame, however, must be made within a reasonable time of receiving the goods. Outside the above time-frame, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If the faulty garment claim outside of the 14 day return period, please email your contact details, order number, SKU code and description of the fault to customerservice@maniera.com.au. We will respond to your email and provide you with additional information so that the claim may be submitted and assessed.

Where a failure does not amount to a major failure, Maniera is entitled to choose between providing you with a repair, replacement or other suitable remedy. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Maniera to comply with a consumer guarantee under the Australian Consumer Law.

Your shipping fee will be waived if your garment has been assessed by Maniera as being faulty, not of acceptable or merchantable quality, not fit for a particular purpose or does not match the description of the product.

We are unable to process or accommodate garment exchanges through the online store at this time. If you wish to exchange a garment for a different size, style or colour, please contact customer service or follow the returns process and initiate a new and separate order.

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

CREDIT CARDS

We accept Visa, MasterCard and American Express, and ApplePay

PAYPAL

PayPal express feature is available to speed through the checkout. Please press the PayPal Express button in the Cart to proceed to checkout via PayPal.

AFTERPAY (Australian customers only)

Afterpay is an interest free payment plan option where you can spend up to $1,000.

Note that orders purchased with Afterpay and returned are only entitled to a size exchange or store credit. No refunds can be processed for Afterpay orders.

Protecting your personal and order information is a priority at Maniera and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to maniera.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Maniera uses Stripe to process payments. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Maniera Checkout utilises Stripe Elements to transmit all sensitive data directly to Stripe.

You are currently on our Australian and New Zealand website. Your card will be charged in AUD and any conversions will be handled by your financial institution.

Currencies provided on site (other than AUD) are to be used as a guide only and do not equate to the exact amount that will be charged by your financial institution.

Afterpay offers simple instalment plans, allowing a purchase to be paid for in 4 equal instalments, due every fortnight, interest free!

Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

For more information on Afterpay visit their website here. If you have a question about your Afterpay account or order, please contact Afterpay’s customer support at info@afterpay.com.au or use the contact form HERE.

You do not need to register prior to making your first Afterpay purchase.

Simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase.

Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com.au to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details during your next checkout.

Afterpay orders can be returned for a store credit only. Unfortunately no refunds for orders placed with Afterpay so make sure you choose carefully.

Maniera ABN:78 755 984 370 (referred to as “Maniera”, “we”, “our” and “us”) recognises that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below. Maniera abides by the “Australian Privacy Principles” contained in the Privacy Act 1988.

This Privacy Policy outlines how Maniera will handle and manage personal information we collect about you. By providing your personal information to us and by using our website, you consent to the collection of your personal information by Maniera and its use and disclosure in accordance with this Privacy Policy.

What information do we collect?

We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), and date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.

Why we collect personal information and consequences of not providing it to us?

Generally, we collect personal information about customers and members to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition, receive our newsletter and other promotional material, seek employment or communicate with Maniera by e-mail, telephone or writing. We collect personal information from members so they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences.

If you do not supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.

How do we collect and hold your personal information?

We may collect personal information in a number of ways including:

· when you contact us with an enquiry;

· through our website or our mobile site when you:

. place an online order with us

. enter a competition

. rate and review a Maniera product

· otherwise access and/or use our website; and through any social media platform upon which you engage with us.

Generally, personal information is collected directly from you at the time you make a purchase, register as a Maniera member through our website or when you have other dealings with us. In some instances we may collect personal information about you from someone else. For example, someone may give us your name and address if they have purchased a Maniera gift for you and wish us to deliver the gift to you. If you provide us with personal information of another individual you agree to take reasonable steps to ensure that the individual is made aware of the matters set out in this Privacy Policy.

Also, we make use of “cookies” on our websites, which may collect personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. You might not be able to use the full functionality of the Maniera website by refusing the use of cookies.

When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party’s privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.

How do we use your personal information?

We collect your personal information customise our services and to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by mail, email and SMS), to send you our newsletter, to respond to your queries and to help Maniera manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfill any orders you place with us including delivering any gifts purchased by you. We will also use personal information to deal with enquiries, requests and other communications. This will include any job application submitted to us, competition entries and any product complaints and enquiries.

Sharing information with third parties

Maniera does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.

Maniera may however disclose your personal information to:

· service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;

· organisations who are involved in a competition run by Maniera;

· law enforcement agencies in relation to a suspected breach of any law;

· our professional advisers;

· regulatory authorities;

· anyone else to whom you authorise us to disclose it

Where Maniera makes such disclosures, we require these organisations to treat your personal information in a way that is consistent with the Privacy Act.

Maniera may from time to time publish information on our website or mobile site about certain members. However, this information will be limited to the member’s first name and/or surname, gender, and city or state of residence and the gender of the member. Where we conduct competitions on our website, our mobile site or through social media, the terms and conditions of the competition will include their own privacy provisions.

Cross-border disclosure of personal information

Some of Maniera’s third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including you personal information or send emails to Maniera customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information (“the Obligation“).

The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.

By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.

How can I review my choices about receiving promotional communication?

At Maniera we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our email communications, please allow up to 48hrs for unsubscribe to be actioned.

How long will you keep my personal information for?

Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.

How can I access my personal information?

Under the Privacy Act, you have a right to seek access to information which Maniera holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While Maniera takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. If you are a Maniera member, you may access, review and update your personal information by simply logging into our website using ‘Log In’. If you are not a Maniera member, you may access the information Maniera holds about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except where the Privacy Act allows us to refuse to do so.

How secure is your personal information?

We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.

Online ordering security

Links to other websites

Sometimes our website may contain a link to third party websites. Maniera is not responsible for the content or material contained in, or obtained through, any third party website or for the privacy practices of the third party website. We suggest that you review the privacy policy of each website or mobile site that you visit.

How can I contact Maniera?

If you have any questions or complaints about how we handle your personal information, you can contact our Customer Care Team by email info@maniera.com.au. Any complaints notified to us will be considered within 21 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.

National Privacy Commissioner

If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Information Commissioner on:

Australia: Tel: 1300 363 992 or email: enquiries@oaic.gov.au

Changes to this Privacy Policy

This is our current Privacy Policy outlining our personal information management practices. This Privacy Policy replaces any other privacy policy published by us to date. We may vary this policy at any time. If any changes to these policies occur, we will notify our customers by updating this section of our website.

In General
Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Prohibitions
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Maniera or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Maniera and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.
In order to contract with Maniera you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Maniera retains the right to refuse any request made by you.
- Our Contract
  - When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
- Pricing and Availability
  - Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
  - The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
- Payment
  - Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
- Discount Codes
  - Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.
  - The conditions of use relating to any discount code will be specified at the time of issue.
- Gift Cards
  - Gift cards may be physical gift cards or E-Gift cards that are sent in an email. They are not redeemable for cash or travellers cheques. No change will be given for a purchase made with a gift card. The gift card expires twelve months from the date of issue (or date of purchase for E-Gift Cards). Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the card expires. When the cost of a purchase exceeds the available card balance, the cardholder will be required to make up the difference with an alternate form of payment. Gift Cards should be treated like cash. Maniera disclaims all responsibility for lost or stolen cards.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Maniera and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Maniera’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Indemnity
You agree to indemnify, defend and hold harmless Maniera, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Variation
Maniera shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
Complaints
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of New South Wales, Australia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of New South Wales, Australia.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Maniera. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Maniera.

DOMESTIC

INTERNATIONAL

Shipping Prices

Track my order

Undeliverable Parcels

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